Refund and Cancellation Policy

You may cancel a course booking at any time. After the 14-day cancellation period has expired, the standard  course cancellation policy will apply.

Refund policy

For courses running from October 2018 onwards (unless otherwise stated).

Refund and cancellation policy

This policy shall apply to all courses within the course types listed below.

You may cancel a Course Booking at any time. After the 14-day cancellation period has expired, the standard course cancellation policy (as specified below) shall apply.

If you are acting as a consumer, and you cancel the course booking within 14 calendar days of receiving your order confirmation without giving any reason, you are entitled to a full refund of the price paid. If you are not acting as a consumer, the standard ICE refund and cancellation policy provisions shall apply.

Cancellations and refunds in circumstances outside those described above, and/or following the expiry of the 14-day cancellation period, are subject to the terms and conditions set out in this Information and Refund policy. For the avoidance of doubt, the cancellation period will expire 14 days after the date of the Order Confirmation.

To cancel a Course Booking, you must inform us by calling our helpline on +603 7880 1753, or let us know of your decision to cancel the Contract by emailing or in writing to the following postal address: Institute of Materials, Malaysia (IMM) Suite 515, Level 5, Block A, Kelana Center Point, (Lobby B) No. 3, Jalan SS 7/19, Kelana Jaya, 47301, Petaling Jaya, Selangor. You may use the model cancellation form, although it is not obligatory. Once completed, submit it electronically to the email address above or post it to the postal address above marked for Refund and Cancellation. If you do not use the model cancellation form you must clearly state your intention to cancel the course. To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.

If you requested to begin performance of the Contract during the cancellation period (i.e. if the course commences during the 14-day cancellation period) or if you access the course materials via our online course spaces (i.e. via our virtual learning environment), you shall pay us an amount that is in proportion to what has been performed up until you have communicated to us your cancellation from this Contract, in comparison to full coverage of the Contract.

Express request to start the Services within the cancellation period – if you wish to start our services during the cancellation period, you must make an express request to do so in writing, e.g. email. If you subsequently decide to cancel the Contract, you will be liable to pay us an amount that is in proportion to the Services performed until you have communicated your decision to cancel, in comparison to full coverage of the Contract.

You will not have the right to cancel a Contract where the Services have been fully performed.