Refund and Cancellation Policy




Membership is paid for on application and the renewal of membership is due annually for cancellation. Up to 6 months into a membership year, a refund for 50% of membership fees is applicable as long as a valid business case is presented. Post 6 months, no refund is applicable. An admin fee of 20% of the original membership is applicable for any refund. For further details please contact

Certification Programs and Other Programs/Events

In the unlikely circumstance that the program/event is cancelled or postponed, a full refund will be given to you. If, for any reason you are unable to attend the program/event for which you are booked and provide 14 full days’ notice prior to the program/event, we will refund you and apply an admin charge of 20% of the original price paid.

To cancel a Program/Event booking, you must inform us by calling our helpline on +603 7661 1591, or let us know of your decision to cancel the Contract by emailing or in writing to the following postal address:

Institute of Materials, Malaysia (IMM)
Suite 515, Level 5, Block A,
Kelana Centre Point, (Lobby B)
No. 3, Jalan SS 7/19, Kelana Jaya,
47301 Petaling Jaya,

To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired.